Non-Emergency Medical Transportation

Question 1

How do I book this service?

Accepted Answer

You can book online through our website, call us at (573) 206-9499, or email contactus@lakeridepros.com. We will confirm your reservation and send booking details including driver information and pickup instructions.

Question 2

What is included in the service price?

Accepted Answer

Our pricing includes the vehicle, professional driver, fuel, insurance, and standard amenities. Additional services or special requests may incur extra charges. We provide transparent pricing with no hidden fees.

Question 3

What is your cancellation policy?

Accepted Answer

Cancellation policies vary by service type. Generally, cancellations 24-48 hours in advance receive full refunds. Last-minute cancellations may incur fees. Contact us for specific cancellation terms for your booking.

Question 4

Are your drivers licensed and insured?

Accepted Answer

Yes! All Lake Ride Pros drivers are fully licensed, insured, and undergo comprehensive background checks. Our drivers are trained professionals committed to providing safe, reliable, and courteous transportation service.

Question 5

Do you provide transportation outside the Lake of the Ozarks area?

Accepted Answer

Yes, we provide transportation throughout Missouri and to surrounding states. Long-distance trips may require advance notice and have minimum charges. Contact us with your specific destination for a quote.

Question 6

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and business checks for corporate accounts. Payment is typically due at time of booking or before service.

Question 7

Can I make changes to my reservation?

Accepted Answer

Yes, we understand plans change. Contact us as soon as possible to modify your reservation. Changes are subject to vehicle and driver availability. Significant changes may affect pricing.

Question 8

Do you accommodate special needs or accessibility requirements?

Accepted Answer

We strive to accommodate all passengers. Please inform us of any special needs, accessibility requirements, or medical considerations when booking so we can ensure appropriate vehicle and assistance.

Question 9

What happens if there is bad weather?

Accepted Answer

Safety is our priority. In severe weather, we may need to cancel or delay service. Weather cancellations typically receive full refunds. We monitor conditions closely and communicate any weather-related changes promptly.

Question 10

How do I contact my driver on the day of service?

Accepted Answer

We provide driver contact information 24 hours before your service. You can also contact our dispatch team at any time at (573) 206-9499 for real-time updates or to reach your driver.

About This Service

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Frequently Asked Questions